Frequently Asked Questions
Graphics card installation
1. Open the pc when it is dry
2. Insert the graphics card into the card slot on the motherboard
3. Fasten the graphics card with screws
4. If there are power ports for the graphics card, ensure that each port is fully plugged
5. Please refer to the video for more details
Precautions after receiving a package
1. Check the outer packing. If there is obvious damage, please contact us in time.
2. Please keep the original packaging and anti-collision foam in case you need to return the product.
3. If the package is opened before signing for it, please refuse to sign for it and contact us.
Explanation of connecting PC and monitor
1. If it's integrated, connect the monitor to the motherboard.
2. If it's a discrete graphics card, connect the monitor to the graphics card.
Return policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Please view our returns policy to learn more
Warranty policy
1.We offer a comprehensive 1-year warranty for hardware failures.
2. For software failures, our technical support team will assist the customer until the problem is successfully resolved.
After-sales service policy
The default warranty is 1 year, extended to 2 years for registration information on the official website.
We provide lifelong technical support.
Contact us
If you have any questions, please contact us via the platform's inbox message (We will give priority to reply on the platform) or email us at service@ipason.com.
Computer daily use precautions and maintenance
Daily use of the computer precautions and maintenance are as follows:
Keep clean
Avoid overheating
Update and maintain regularly
Move carefully
If using a laptop, pay attention to battery health
Avoid liquid contact
Backup data regularly
Network and Bluetooth
For desktops, we offer USB WiFi without Bluetooth adapter
Reinstall system
Please refer to the PDF file below